Y O U R T E C H S U P P O R T
Squarespace Website
Template Support
Browse our FAQs and resources to find answers and help with your template.
Frequently Asked Questions
You have questions, we have answers!
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The good news: Squarespace is very beginner-friendly, which means it's great for both beginners and professional website designers. No need to have design or website development experience needed!
The even better news: When you purchase one of our Squarespace templates you will also get a bunch of resources and tutorials, our It’s Glow Time Launch Kit, and 30 days of template support to ensure you’re completely confident with your investment. We guide you on how to customize your website website with your specific brand, including demonstrating how to add a blog, shop, courses, and more!
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Our Squarespace templates are DIY kits pre-installed in your Squarespace account. They come to you fully designed with an example color palette, stock images included, font pairs chosen, and a user-friendly layout. Once you apply your brand, you’re good to go! No backend development necessary.
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Our templates are made for anyone in the health and wellness industry (and anyone else if they so decide!). This can include therapists, acupuncturists, chiropractors, dieticians, fitness instructors/trainers, spiritual healers, and more.
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No problem! Not only do we offer helpful resources, a launch kit, and a checklist, but also 30 days of email support to ensure that your site is ready to shine.
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Fonts, color palettes, imagery, text, navigation, and more! Our templates are completely customizable so that it fits your brand.
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You: After purchasing a template, you will receive instant access to our It’s Glow Time Launch Kit. The kit includes thorough tutorials and checklists to help you easily customize your template. With this kit, you will be a Squarespace whiz!
Us: We'll be preparing your Squarespace Template to transition to your account. Within 48 hours of your purchase, we’ll email you an invitation link to access your template.
The template will be loaded directly into your Squarespace account as a new website with a 6-months free trial, giving you plenty of time to work on it before you need to upgrade to a paid Squarespace subscription.
After following our launch kit, and can easily customizing your template to suit your branding - it’s time to launch!
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Yes! Our Squarespace 7.1 Fluid Engine templates have a separate mobile editor, meaning that the template comes with a completely custom mobile design, and you have full control over it ✨ Just about everything in the mobile version of your site can be customized independently from the desktop version.
With our Squarespace 7.0 templates, Squarespace automatically adapts your website for mobile, and we have designed our templates to make sure they look good on mobile too.
To look at the mobile version of your favorite template, view the demo site on your mobile (accessible via the View Demo button at the top of each template page)!
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Your Squarespace template includes a 12-months free trial, giving you loads of time to edit it!
When you're ready to launch your website, or when your trial expires (whichever comes first), you will need to purchase a Squarespace subscription for your website.
The right Squarespace plan for your small business will depend on what exactly you need and what features you want included in your website.
For example, if you want to add a basic shop, you will need to purchase a Business plan at a minimum. If you want a more complex shop, with more advanced e-commerce features, you will need to purchase a Commerce plan or above. You can view Squarespace subscriptions pricing here.
If you have an existing Squarespace website with a subscription and decide to move your site to your new template website, you will need to purchase a new subscription for your template website as the two websites will be completely separate and Squarespace subscriptions cannot currently be transferred across websites. For more info read the "What if I have a Squarespace website?" FAQ.
You will also need to purchase a domain (URL) to add to your site. Pricing for a domain typically ranges from $10 - $40USD per month, though can go up significantly the more in-demand a domain is.
Your domain can be purchased directly on Squarespace via Squarespace Domains or via a third-party like GoDaddy or NameCheap.
If you already have a domain, you can simply transfer it to your new template website whenever you are ready to publish your website!
Tip! You may qualify for a free domain through Squarespace when purchasing a yearly subscription!
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You can have more than one website within your Squarespace account. So if you already have an existing website on Squarespace, and you purchase a website template, you will then have two websites in your Squarespace account. These two websites will be completely separate, and they live in your Squarespace account dashboard.
You'll then need to transfer any existing website content into your new website template manually. If you have lots of blog posts, we can help you transfer these over to your new website via our extra support service.
You will also need to move your domain over to your new website and purchase a new Squarespace subscription for your new template website. If you have time owing on your existing website's subscription, we recommend getting in touch with the Squarespace support team to let them know that you are moving websites and they are generally happy to provide a prorated refund!
If you don’t want to transfer content between websites, and would prefer the template to be installed into your existing or live website, check out our install packages!
With this service, we'll go into your existing website and add the template pages into the Not Linked Pages section. Meaning that the existing content on your website, as well as your domain and Squarespace subscription, can stay right where they are. Please note that installation does not include any customization so you will still need to add all of your own content (text, images, etc.) into the new template pages yourself.
If you have any questions about whether a template installation might be right for you, get in touch with our support team here!ption
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SEO is short for Search Engine Optimization — basically, how well your site performs in search engines (like Google!)
Our Squarespace website templates have been strategically designed to follow SEO best practices in terms of layout and structure.
Because the templates are just like any other Squarespace website, they can be optimized for SEO as much or as little as you want! Mainly through the content that you add, whether that be compressed and appropriately named images, or relevant keywords in text and URLs all around your website.
To help you optimize your website template for SEO, we've put together a detailed SEO checklist in the template resources with all the steps that you can take to give your website the very best chance to rank.
If you are moving over from an existing website, you might notice a temporary drop in SEO. This is normal, every time you redesign your website you will affect its SEO.
Provided you follow our SEO guidelines and optimize your new website template as best you can, especially making sure all of your URLs are the same to avoid broken links, your website's SEO should be back to normal and rising within a couple of months 💪
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Due to the digital nature of our products, our website templates are non-refundable, please make sure you read all of the product details before purchasing, and reach out to our team if you have any questions or concerns!
Other Helpful Resources
Check out our blog for more answers, resources, and tips for your site.
Submit a support ticket
If you need more support with your template, please fill out the form to open a support ticket. We’ll do our best to respond to you within one business day.
If you have a general request or question, please fill out the form on the contact page.
Find a template that feels like home
You’ve built your business with care and your website should reflect that. Our templates are warm, professional, and easy to make your own, so your online space feels as inviting and intentional as the work you do.